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Customer Service and Satisfaction Survey

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Customer Service and Satisfaction Survey

Page One
Your valuable comments and suggestions help us provide excellence in delivery-order contracting and improve our performance. Your feedback is an important way for Alpha Building Corporation to improve our service and ensure a quality product for our customer. Thank you in advance for taking time to give honest and constructive feedback on our services and people.
 Required Question
 Required Question
 Required Question
Please rate your satisfaction level with each of the following statements. Some Questions are Yes/No.
1. Overall, how would you rate Alpha Building Corporation's performance?
2. Were Alpha Building Corporation employees courteous and professional?
3. Would you request Alpha Building Corporation on future projects?
4. Unusual situations encountered, problems solved, creative work-arounds sought?
5. Quality of construction (contract compliance, quality achieved, demonstrated technical expertise)?
6. Timeliness of Performance
7. Customer Satisfaction (to what extent you and/or the end user were satisfied)
  Outstanding Above Average Satisfactory Marginal Unsatisfactory
Quality
Cost
Schedule
8. Was the project completed within original time estimate?
9. Was the project completed within original project cost estimate?
10. Did the quality of the work on this project meet your expectations?
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